Changes to Services

From 3 October 2016, the SRO will be introducing a few changes as to how some services are being delivered to public and government clients. These changes will ensure that the SRO continues to deliver a good quality service while responding to the increased demand from clients for greater digital services. 

SEARCH ROOM SERVICES

From the week commencing 3 October 2016 the State Records Office Search Room will be open to provide access to State archives for the general public, as well as a telephone reference query service, at the following times: Tues - Fri : 10.00am - 4.30pm

Clients wishing to view archival records held at the State Records Office should still submit requests in advance. Requests can be made online by registering as a researcher on the SRO's catalogue. They can also be made by telephone on (08) 9427 3600 or in person at the SRO during opening hours. 

Current retrieval arrangements for Tuesday – Friday will remain unchanged. No retrievals occur on weekends or public holidays.

Closing the Search Room on Mondays will support the provision of online services.

Digitisation on Request Service (for a fee)

From 3 October the Digitisation on Request Service will become a regular service. Clients will be able to apply to digitise State archives in their entirety.  Requested archives will be assessed by SRO staff to establish their appropriateness for digitisation. If deemed suitable, once payment has been received, the SRO will endeavour to provide digitised copies of archives within 20 working days.

To request a digitised item download and complete the Archive Digitisation Request Form, providing consignment and item details for each requested archive. You will be able to pay for this new service online, once the digitisation application has been approved. If you have questions about this new service please email sro@sro.wa.gov.au or telephone the SRO’s Search Room on (08) 9427 3600.    

SERVICES TO GOVERNMENT AGENCIES

State Information Management Services Team members are available to provide free professional advice on recordkeeping and information management matters for the whole of government.  From the week commencing Monday 3 October the SRO can be contacted directly by government agencies on (08) 9427 3661 Mon – Wed: 9.00am – 5.00pm.  For URGENT matters telephone (08) 9427 3662 Mon – Fri: 8.30am – 5.30pm.