Frequently asked questions

Please check here for questions relating to the use of the collection and to our database.

Request an item

Can I order material for use in the Search Room online?

Yes, registered researchers can request an item to be viewed in our search room throungh our online catalogue during normal State Library opening hours. Click on the 'request item' button at the bottom of the page.

Government users will be able to choose an item retrieval for the search room, a standard government loan or a 7 day loan.  

Can I request items to be digitised?

Yes, you can request to digitise itrems through our online catalogue. Please also see details of the digitisation program on our website.

 

Registering online

How do I register online?

Go to the online atalogue and look in the top right hand corner of the screen. You will see a login box. Click on the box to open the menu. You will see a link for New Researcher Registrations. Click on the link and follow the prompts.  Records management staff from government agencies are recommended to register as researchers via the online registration, and then email sro@sro.wa.gov.au to identify that you would like to be registered for government loans.

I have tried to register online, but have not received a confirmation email?

Please check your junk or spam inbox in your email account. Outlook360 users may also find the email in the chatter inbox. Some .hotmail.com account settings will automatically reject the email due to the security settings provided by Microsoft. If this is the case, your registration will have started but will become inactive (see below). 

I have a confirmation email, but cannot complete the registration?

Your registration account will become inactive after 24 hours, if you do not reply to the confirmation email.  Please contact the front desk on 08 9427 3600 or sro.refdesk@sro.wa.gov.au, so that we can activate your account and provide a temporary password.

Do I have to register online?

No, you do not need to register online. However, registered users have access to more detail about items and series, can use the online ordering system and can download pdf copies of digitised items.  All users, whether registered online or not, are required to  register as a researcher in order to view original items in the Search Room. If you have not previously registered as a researcher, please advise staff of your online user name when completing the physical registration process. If you are already registered as a researcher using original materials, please let staff know your user name so that they can update your details and provide a new research ticket.

 

Jobs management and the clipboard

Use the paper clip icon to save items and series to the clipboard. You can view your clip board at any time.

Search results can be saved to the clipboard for later review or exported from the search as a comma separated values file (.csv). A message will pop up asking you to check the job management page.

Click on the link and save the result to your bookmarks for later checking. If you do not bookmark the link, you will not be able to check if the job is still running.